COMHAIRLE CONTAE ÁTHA CLIATH THEAS
SOUTH DUBLIN COUNTY COUNCIL

South Dublin County Council Crest

MEETING OF SOUTH DUBLIN COUNTY COUNCIL

Monday, October 12, 2026

QUESTION NO. 23

QUESTION: Councillor J. Sinnott

To ask the Chief Executive to provide data on average response times for customer service requests received through the Council's online and telephone channels in the last five years.

REPLY:

The following data shows our average response times in days for all customer service requests processed through the Council's Customer Care system over the last five years.

Year

Average response time in days

2021

19

2022

14

2023

16

2024

20

2025

15

2026 (Jan-Sep)

11