During Quarter 1 of 2026, 493 offers of accommodation were made to eligible households from the social housing waiting list of which 105 have been refused, including seven applicants who have now recorded a second refusal.

In accordance with our Allocation Scheme, applicants who refuse two suitable offers of accommodation within a twelve-month period will have their housing application deferred for a period of one year from the date of the second refusal. During the deferral period, applicants will not have access to the Choice Based Letting (CBL).

The volume of refusals of offers of accommodation presents an ongoing challenge for the allocations team, as repeated refusals delay the allocation process, increase administrative workload and impact the timely allocation of available housing stock.