COMHAIRLE CONTAE ÁTHA CLIATH THEAS
SOUTH DUBLIN COUNTY COUNCIL

MEETING OF SOUTH DUBLIN COUNTY COUNCIL

Monday, April 13, 2026

QUESTION NO. 23

QUESTION: Councillor A. Smyth

To ask the Chief Executive to provide a report on the average time from submitting a housing maintenance request to it being assessed, and from assessment to completion of the works?

REPLY:

The council manages over 10,500 social homes and categorises all requests for repairs depending on the nature of the problem. These categories are emergency, urgent, routine or cyclical. We endeavour to respond to requests for repairs according to the guidelines below:

CATEGORY	TIMESCALE	EXAMPLE
Emergency	1 – 5 working days	Smoking Fuse Board, Burst water tank
Urgent	10 working days	Leak under sink unit, Leaking roof
Routine	12 weeks +	Replace toilet cistern, Faulty radiator
Cyclical	1 – 7 years	Leaking gutters, replacement hall door etc.

The response may involve an initial inspection of the property to determine the exact nature of the works to ensure that the request is recorded and categorised correctly. Works are then either classified as response or routine/cyclical and assigned to a particular response or planned maintenance  programme. The aim under our Housing Stock Investment Programme is to reduce the current level of reactive maintenance requests and to improve the overall value for money and enhanced delivery of the service to tenants. In addition, following inspection some maintenance requests are determined to be the tenant’s responsibility and therefore fall outside the scope of works undertaken by our maintenance team.

The table below provides an average timeframe for completion of works for Q1 2026:

Category	Average number of days
Electrical	7.27
Mechanical	3.98
Plumbing	7.31
Miscellaneous	13.6