COMHAIRLE CONTAE ÁTHA CLIATH THEAS
SOUTH DUBLIN COUNTY COUNCIL
MEETING OF SOUTH DUBLIN COUNTY COUNCIL
Monday, April 13, 2026
QUESTION NO. 22
QUESTION: Councillor A. Smyth
To ask the Chief Executive if he would consider updating the housing maintenance platform, allowing tenants to upload photos, showing the urgency of work needed in the initial assessment?
REPLY:
All reported maintenance issues are logged on the Housing Online platform, where they are reviewed, assessed, and triaged by our Housing Maintenance team. Each repair request is categorised in accordance with the nature and urgency of the issue based on the information provided. These categories are classified as emergency, urgent, routine or cyclical.
We try to respond to requests for repairs according to the guidelines below:
| CATEGORY | TIMESCALE | EXAMPLE |
| Emergency | 1 – 5 working days | Smoking Fuse Board, Burst water tank |
| Urgent | 10 working days | Leak under sink unit, Leaking roof |
| Routine | 12 weeks + | Replace toilet cistern, Faulty radiator |
| Cyclical | 1 – 7 years | Leaking gutters, replacement hall door etc. |
Tenants can report emergency maintenance issues directly to the housing maintenance team by phone on 01 4149393 or on the out of hours service at 01- 4574907.
There is no facility for tenants to upload photos to the Housing Online platform.