QUESTION: Councillor D. Richardson
"Can the Manager report on the time on call outs on heating problems in the Tallaght area over Christmas?"
REPLY:
The Council manages over 10,000 social homes and categorises maintenance requests depending on the nature of the problem. These categories are classified as emergency, urgent, routine or cyclical. We respond to requests for repairs according to the guidelines below:
|
CATEGORY |
TIMESCALE |
EXAMPLE |
|
Emergency |
1 – 5 working days |
Smoking Fuse Board, Burst water tank |
|
Urgent |
10 working days |
Leak under sink unit, Leaking roof |
|
Routine |
12 weeks + |
Replace toilet cistern, Faulty radiator |
|
Cyclical |
1 – 7 years |
Leaking gutters, replacement hall door etc. |
The table below outlines the number of housing maintenance requests completed during Q4 2025 within the Tallaght electoral area, specifically relating to heating system issues.
|
Category |
No. of Work Orders Complete |
Average No. of Days |
|
Mechanical |
904 |
8 |