COMHAIRLE CONTAE ÁTHA CLIATH THEAS
SOUTH DUBLIN COUNTY COUNCIL

South Dublin County Council Crest

MEETING OF SOUTH DUBLIN COUNTY COUNCIL

Monday, July 14, 2025

QUESTION NO. 23

QUESTION: Councillor M. Johansson

To ask the Chief Executive what is the current official timeframe for processing social housing applications once a completed application has been submitted?

REPLY:

The current processing of completed social housing applications is 12 weeks which is within the statutory timeframe. 

It should be noted that processing delays can occur if crucial details or supporting documents are missing from the application. As part of the Council's ongoing digital transformation to provide enhanced and optimal customer service, the Housing Online (HOL) portal provides an online, fully mobile responsive self-service area that allows housing applicants to apply or update their application 24/7.