COMHAIRLE CONTAE ÁTHA CLIATH THEAS
SOUTH DUBLIN COUNTY COUNCIL

MEETING OF TALLAGHT AREA COMMITTEE

Monday, March 24, 2025

CORRESPONDENCE

CORRESPONDENCE: H. Administration

Correspondence received from the NTA in response to motion 2 passed at the February 2025 Tallaght Area Committee Meeting (for noting)

REPLY:

The following response was received through South Dublin County Council's Customer Contact System on Tuesday 11th March:

Dear Edel,

Thank you for your letter of 27th February 2025 in relation to a motion passed at SDCC Tallaght Area Committee on 24th February 2025.

The National Transport Authority acknowledges that there were significant service delivery issues on certain Go-Ahead Ireland routes coincident with the launch of the latest Phase of BusConnects network redesign at the end of January and into early February. This was due to a shortage of bus fleet, associated with a shortage of craftworkers and spare parts, exacerbated by seasonal illnesses in Go-Ahead’s Ballymount depot. The National Transport Authority has been closely monitoring the operator’s performance over recent weeks, and we are pleased to report that operated service kilometres are now within contractual standards.

As is the case with all contracts with transport operators in Dublin, the Authority will continue to monitor operator performance, and where performance falls below thresholds set out in the contract, contractual payment deductions apply. Overall, the performance of Go-Ahead Ireland relative to other bus operators is good, and we have no plans to end their contracts with us.

Regards

Jeremy Ryan