COMHAIRLE CONTAE ÁTHA CLIATH THEAS
SOUTH DUBLIN COUNTY COUNCIL

South Dublin County Council Crest

MEETING OF SOUTH DUBLIN COUNTY COUNCIL

Monday, March 10, 2025

QUESTION NO. 3

QUESTION: Councillor D. Adelaide

To ask the Chief Executive to provide a report on maintenance requests received in 2024 with a breakdown including the total number of requests received, the total number of those requests completed (please only include maintenance requests that were requested in 2024, not in previous years), the average time to complete from when the request was initially raised, and the number completed by contractors (as opposed to direct labour).

REPLY:

The Council manages over 10,000 social homes and categorises maintenance requests depending on the nature of the problem. These categories are classified as emergency, urgent, routine or cyclical. We respond to requests for repairs according to the guidelines below:

CATEGORY

TIMESCALE

EXAMPLE

Emergency

1 – 5 working days

Smoking Fuse Board, Burst water tank

Urgent

10 working days

Leak under sink unit, Leaking roof

Routine

12 weeks +

Replace toilet cistern, Faulty radiator

Cyclical

1 – 7 years

Leaking gutters, replacement hall door etc.

Of the 17,423 work orders raised in 2024, 11,849 were completed. These works were delivered through a combination of our direct labour team and specialised contractors for electrical repairs and upgrades and heating system repairs and replacement.

Completion timeframes are detailed below:

Category

No. of Work Orders Complete

Average No. of Days

Mechanical

5,358

3.21

Plumbing

 3,670

7.87

Electrical

 1,583

9.80

Miscellaneous

  1,238 

46.35