COMHAIRLE CONTAE ÁTHA CLIATH THEAS
SOUTH DUBLIN COUNTY COUNCIL

South Dublin County Council Crest

MEETING OF TALLAGHT AREA COMMITTEE

Monday, February 24, 2025

QUESTION NO.

QUESTION: Councillor D. Richardson

"Can the manager report on the time frame for call out for breakdown of heating system for council Tenants and make any call out an emergency especially in cold weather spells?"

REPLY:

The Council categorises all requests for repairs depending on the nature of the problem. These categories are emergency, urgent, routine or cyclical. We endeavour to respond to requests for repairs according to the guidelines below:

CATEGORY

TIMESCALE

EXAMPLE

Emergency

1 – 5 working days

Smoking Fuse Board, Burst water tank

Urgent

10 working days

Leak under sink unit, Leaking roof

Routine

12 weeks +

Replace toilet cistern, Faulty radiator

Cyclical

1 – 7 years

Leaking gutters, replacement hall door etc.

In 2024, a total of 2,726 work orders were completed in the Tallaght electoral area in response to problems reported with heating systems. The average number of days for completion of these works was 3.8 days.