COMHAIRLE CONTAE ÁTHA CLIATH THEAS
SOUTH DUBLIN COUNTY COUNCIL

South Dublin County Council Crest

MEETING OF SOUTH DUBLIN COUNTY COUNCIL

Monday, February 10, 2025

QUESTION NO. 16

QUESTION: Councillor J. Sinnott

To ask the Chief Executive what the average response time is to emails received to the info@sdublincoco.ie and on average the number of emails received to this account per month - for 2024 and 2025.

REPLY:

Unfortunately the requested information is not available from the Customer Contact System. We can advise that 23,899 customer care queries were received in 2024 in total, and 13,863 of those were by email. We can provide average response times for all queries received by Department or by Month, but we cannot provide it by the contact channel used, i.e. phone, email, or online.