COMHAIRLE CONTAE ÁTHA CLIATH THEAS
SOUTH DUBLIN COUNTY COUNCIL

MEETING OF SOUTH DUBLIN COUNTY COUNCIL

Monday, October 14, 2024

QUESTION NO. Q9

QUESTION: Councillor C. Brady

To ask the Chief Executive what standards and quality of services and care are in place for homeless service providers, including those provided by the Dublin Regional Homes Executive (DRHE) and how are these measured.

REPLY:

All emergency accommodation across the Dublin region fall under a quality standards framework. The National Quality Standards Framework (NQSF) was rolled out for NGO properties in 2019 and an adapted version of standards for private emergency accommodation commenced implementation in 2022.There are several monitoring tools in place to measure standards, these include: 

• Quarterly key performance indicators (KPI’s)
• NQSF inspections
• Independent inspections by Eamonn O’Boyle & Associates
• Unannounced site visits by the standards and property teams
• Dublin Fire Brigade inspections