COMHAIRLE CONTAE ÁTHA CLIATH THEAS
SOUTH DUBLIN COUNTY COUNCIL

South Dublin County Council Crest

MEETING OF SOUTH DUBLIN COUNTY COUNCIL

Monday, February 12, 2024

QUESTION NO. 10

QUESTION: Councillor L. Hagin Meade

To ask the manager, in tabular form, the average waiting times for maintenance repairs to be completed for social housing tenants in SDCC during 2023?

REPLY:

The Council categorises all requests for repairs depending on the nature of the problem. These categories are emergency, urgent, routine or cyclical.

Every effort is made to respond to requests for repairs according to the guidelines below:

CATEGORY

TIMESCALE

EXAMPLE

Emergency

1 – 5 working days

Smoking Fuse Board, Burst water tank

Urgent

10 working days

Leak under sink unit, Leaking roof

Routine

12 weeks +

Replace toilet cistern, Faulty radiator

Cyclical

1 – 7 years

Leaking gutters, replacement hall door etc.

11,640 work orders were completed in 2023 as detailed in the table below:

Category

No. of Work Orders Complete

Average No. of Days to complete 

Electrical

900

9.59

Mechanical

4299

3.99

Plumbing

4961

35.23

Miscellaneous

1480

36.26

The Council has recently increased the number of contractors engaged to carry out response maintenance works from 2 to 5, this should reduce our average response maintenance times.