COMHAIRLE CONTAE ÁTHA CLIATH THEAS
SOUTH DUBLIN COUNTY COUNCIL

MEETING OF SOUTH DUBLIN COUNTY COUNCIL

Monday, November 13, 2023

QUESTION NO. 19

QUESTION: Councillor D. Ó Brádaigh

To ask the manager the following: What measures are in place to ensure that every effort will be made to contact the most vulnerable housing applicants and those that have no access to online services, have literacy challenges and, or are sleeping rough when contacting applicants, as part of the Council's Social Housing Assessment 2023?

REPLY:

As part of the Housing Needs Assessment 2023, housing applicants were contacted by letter dated 6th October and a reminder letter issued on the 23rd October 2023. 

Information was provided on how to complete the assessment online and an option for those to complete manually was also provided. All replies were due back by the 31st October 2023, in order to complete the returns as per the deadline set out by the Department.  Every effort is being made to contact all applicants who the HNA is applicable to. Any applicant that has been unable to return the required details by the deadline should still return information requested to prevent their housing file from being cancelled.

Applicants with no access to online services or who have literacy challenges can contact a member of the allocations team by phone to make an appointment or alternatively they can post in their reply. Our Homeless Unit are also providing assistance to applicants that may be experiencing any issues with updating their information.

Applicants have also been advised of the appeals procedure in the case of non-return or late replies, which may result in a housing file being cancelled.