COMHAIRLE CONTAE ÁTHA CLIATH THEAS
SOUTH DUBLIN COUNTY COUNCIL

South Dublin County Council Crest

MEETING OF SOUTH DUBLIN COUNTY COUNCIL

Monday, October 09, 2023

QUESTION NO. 28

QUESTION: Councillor F. Timmons

To ask the Chief Executive for a Report that states what supports are available for people in their dealings with the Council, who are not computer literate?

REPLY:

As part of our ongoing Customer Services and Digital Transformation Strategy, the new Housing Customer Centre was officially opened on Wednesday, 12th July. Some 99% of the queries at the customer service counters related to Housing Services, and this new Housing Customer Centre greatly improves the quality and standard of service provision to our customers. In-person meetings are arranged through an appointments system to remove the queueing requirement for our customers and to ensure that discussions are fully private. We are happy to assist customers using our online facilities, customers can contact us at 01-4149000 to arrange appointments for guidance on using these facilities. 

The Council recognises the need for customers with limited I.T. skills or accessibility issues to speak directly with staff members to enable access to services, and our telephone lines are open from 9am to 5pm – Monday to Thursday and 9am – 4.30pm Friday for this purpose.