COMHAIRLE CONTAE ÁTHA CLIATH THEAS
SOUTH DUBLIN COUNTY COUNCIL

South Dublin County Council Crest

MEETING OF SOUTH DUBLIN COUNTY COUNCIL

Monday, September 11, 2023

QUESTION NO. 13

QUESTION: Councillor L. Dunne

To ask the Chief Executive, since the new Council housing portal has been in place for the public, how many queries have been answered and resolved & how many has gone unanswered and unresolved?

REPLY:

The Housing Online (HOL) portal provides an online, fully mobile responsive self-service area that allows housing customers to self-serve 24/7 on any device for various housing services. In this context, the online housing maintenance service facilitates the submission of maintenance requests straight into the system which allows for a more timely and responsive service. 

Below is a breakdown of work orders submitted through Housing Online 2022/23 to date:

Year

2022

2023 

Work Orders Submitted  14,382

9,564

Total Completed 10,894

6,472

% Completed 75.75%

67.67%