COMHAIRLE CONTAE ÁTHA CLIATH THEAS
SOUTH DUBLIN COUNTY COUNCIL

MEETING OF SOUTH DUBLIN COUNTY COUNCIL

Monday, November 14, 2022

QUESTION NO. 32

QUESTION: Councillor Derren Ó Brádaigh

To ask the Chief Executive to provide a report detailing what alternative measures are in place / proposed to respond to customer housing maintenance queries for those that cannot avail of the new online only services that have been introduced.

REPLY:

The Council introduced a new integrated housing IT system in 2021 as part of our ongoing digital transformation to provide the best possible service to people using our hosuing services. This system has an online self-service area that is fully mobile responsive which can be used at any time 24/7 and through which housign tenants can submit and track repair requests anytime.  For any persons unable to report a maintenance request online including older persons without digital access, JAM Card holders and other persons requiring assistance, dedicated housing maintenance administration staff can be contacted by phoning 01-4149000 during office hours Monday to Friday to log a maintenance request on their bahelf (Callers should have their rent account ready for verification purposes).  All tenants should note that any emergency maintenance requests where there is a potential risk to human life or significant risk to the property can also be reported by calling 01-4149000 during office hours or by calling the emergency  out-of-hours service on 01-45749074.  

Our housing counter is currently under refurbishment works that are due for completion by the end of the year after which Housing staff will be available there to demonstrate how to use the online system while video guides on the system are also available here: https://www.sdcc.ie/en/services/housing/housing-online/.