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SOUTH DUBLIN COUNTY COUNCIL

MEETING OF SOUTH DUBLIN COUNTY COUNCIL

Monday, November 14, 2022

QUESTION NO. 9

QUESTION: Councillor T. Costello

To ask the Chief Executive is the following measured and reported on: Incidences where applications or necessary documentation for social housing supports are mislaid

REPLY:

Applications for social housing supports are currently accepted in hard copy or emailed forms and with copies of supporting documentation accepted by email.  While this creates large volumes of post on a daily basis, instances of reported mislaid or lost documentation have not been recorded as there are generally very limited instances reported to us and where evidence of same is provided, an applicant would be asked to re-submit the application/documentation and their application may be prioritised with an amended application date amended to reflect the original application.

Later this month, we will introduce an online application process for social housing supports later this month that will allow applicants to apply and upload all supporting documentation through our housing online portal, removing the need for hard copy applications and the submission of follow-up documentation requests, which should further improve processing times.  Details of the new online application process will be communicated through the Council's website and social media channels in the coming weeks.