COMHAIRLE CONTAE ÁTHA CLIATH THEAS
SOUTH DUBLIN COUNTY COUNCIL

South Dublin County Council Crest

MEETING OF SOUTH DUBLIN COUNTY COUNCIL

Monday, April 11, 2022

QUESTION NO. 14

QUESTION: Councillor Derren Ó Brádaigh

To ask the Chief Executive, if windTo ask the Chief Executive to confirm that the dedicated email for queries in relation to door and window inspections windowsanddoors@sdublincoco.ie is now operational as emails have returned 'undeliverable', if operational, how many queries have been received and to confirm if this channel can be used to request confirmation of both inspections, decision outcomes and approximate individual scheduling of work approvals.

REPLY:

Tenants with maintenance queries in respect of their windows and doors are encouraged to use the online portal of the integrated housing system at https://hol.sdublincoco.ie to log any maintenance requests while representations on behalf of tenants in relation to such matters should be submitted through the membersnet system.

The email address windowsanddoors@sdublincoco.ie was particularly intended for internal communications and follow-up engagement with tenants relating to specific works/completion dates and should not replace the agreed corporate communications protocols for elected representatives or customers.