COMHAIRLE CONTAE ÁTHA CLIATH THEAS
SOUTH DUBLIN COUNTY COUNCIL
MEETING OF LUCAN / PALMERSTOWN / NORTH CLONDALKIN AREA COMMITTEE
Tuesday, November 23, 2021
QUESTION NO. 12
QUESTION: Councillor Shane Moynihan
To ask the Chief Executive for a breakdown of housing maintenance requests, in tabular form, made in the Lucan-Palmerstown-North Clondalkin Area during the year to date, by category and type of request, whether or not the maintenance was completed and the average turnaround time for completion.
REPLY:
The Council categorises and responds to maintenance requests for repairs in accordance with the following guidelines:
|
CATEGORY |
TIMESCALE |
EXAMPLE |
|
Emergency |
1 – 5 working days |
Smoking Fuse Board, Burst water tank |
|
Urgent |
10 working days |
Leak under sink unit, Leaking roof |
|
Routine |
Up to 12 weeks |
Replace toilet cistern, Faulty radiator |
|
Cyclical |
1 – 7 years |
Gutter replacement, replacement hall door etc. |
The response may involve an initial inspection of the property to determine the exact nature of the works to ensure that the request is correctly categorised. Works are then either classified as response or cyclical and the maintenance request is closed out with works assigned to a particular response or planned maintenance programme. In addition, some maintenance requests received are deemed tenant responsibility at point of contact or following inspection and would not be repaired by our maintenance team or contractors.
The previous system for recording maintenance requests did not readily lend itself to analysis of specific maintenance requests actioned or outstanding as there was no capacity to link and track the associated work programmes within the system. However, the introduction of a new integrated housing system an 2021, together with the recent system upgrade, will greatly enhance reporting on maintenance requests and timeframes once the system is fully operational for all tenants and fully embedded in our maintenance staff work practices. The system will also provide tenants with the option of tracking the progress of their own maintenance requests through the Housing Online system which has recently commenced for and will be extended to all tenants in the coming weeks.
Due to the Covid-19 pandemic, associated health and safety requirements and Government guidelines, only emergency/ urgent repairs were carried out by direct labour/contractors for an extensive period. Our housing maintenance operations have also recently been restructured to include a dedicated workstream focussed on our response maintenance programmes, with a dedicated Clerk of Works supported by four Foreman of Works and the recruitment of an additional Assistant Foreman of Works.
The table below outlines the monthly number of work orders raised from January to October 2021 by category and type. A total of 2940 work orders have been raised in the Lucan, Palmerstown, North Clondalkin ACM area.
|
Category of Work order |
Type of Work order |
January |
February |
March |
April |
May |
June |
July |
August |
September |
October |
Total 01/01/21 to 31/10/21 |
|
Emergency |
Electrical |
32 |
25 |
29 |
46 |
39 |
51 |
40 |
48 |
48 |
41 |
399 |
|
1- 5 working days |
Mechanical |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
|
|
Miscellaneous |
9 |
1 |
2 |
2 |
4 |
0 |
0 |
1 |
1 |
1 |
21 |
|
|
Plumbing |
0 |
0 |
0 |
0 |
0 |
2 |
1 |
1 |
1 |
0 |
5 |
|
|
Building External |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
1 |
|
|
Total per type |
41 |
26 |
32 |
48 |
43 |
54 |
41 |
50 |
50 |
42 |
427 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Urgent |
Carpentry |
2 |
0 |
1 |
3 |
0 |
1 |
0 |
0 |
0 |
0 |
7 |
|
10 workings days |
Electrical |
2 |
0 |
3 |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
6 |
|
|
Mechanical |
124 |
112 |
87 |
110 |
86 |
87 |
79 |
92 |
104 |
145 |
1026 |
|
|
Miscellaneous |
16 |
3 |
4 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
23 |
|
|
Plastering |
1 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
2 |
|
|
Plumbing |
60 |
43 |
47 |
131 |
96 |
118 |
76 |
107 |
98 |
106 |
882 |
|
|
Roofing |
2 |
0 |
0 |
0 |
1 |
0 |
1 |
0 |
0 |
0 |
4 |
|
|
Drainage |
0 |
0 |
4 |
17 |
17 |
4 |
4 |
3 |
1 |
2 |
52 |
|
|
Total per type |
207 |
158 |
146 |
261 |
200 |
211 |
161 |
202 |
203 |
253 |
2002 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Routine |
Electrical |
1 |
0 |
2 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
3 |
|
up to 12 weeks |
Miscellaneous |
1 |
0 |
0 |
2 |
0 |
1 |
0 |
0 |
0 |
0 |
4 |
|
|
Plumbing |
0 |
1 |
1 |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
3 |
|
|
Drainage |
0 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
0 |
2 |
|
|
Roofing |
0 |
1 |
1 |
1 |
2 |
2 |
0 |
0 |
0 |
0 |
7 |
|
|
Carpentry |
0 |
0 |
4 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
4 |
|
|
Painting |
0 |
0 |
1 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
2 |
|
|
Plastering |
0 |
0 |
1 |
1 |
2 |
1 |
0 |
0 |
0 |
0 |
5 |
|
|
Brickwork |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
1 |
0 |
2 |
|
|
Building external |
0 |
0 |
0 |
2 |
0 |
0 |
0 |
0 |
0 |
0 |
2 |
|
|
Building internal |
0 |
0 |
0 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
2 |
|
|
Decontamination |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
2 |
|
|
Fire safety |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
|
|
Grounds maintenance |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
|
|
Security |
0 |
0 |
0 |
5 |
1 |
0 |
0 |
1 |
0 |
0 |
7 |
|
|
Floor covering |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
|
|
Windows and doors |
0 |
0 |
0 |
0 |
2 |
2 |
0 |
0 |
0 |
0 |
4 |
|
|
Total per type |
2 |
2 |
10 |
16 |
10 |
6 |
3 |
1 |
1 |
1 |
52 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Inspection |
Miscellaneous |
74 |
107 |
42 |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
224 |
|
|
Windows and doors |
0 |
0 |
0 |
39 |
17 |
9 |
15 |
3 |
5 |
12 |
100 |
|
|
Brickwork |
0 |
0 |
0 |
2 |
3 |
0 |
1 |
2 |
0 |
0 |
8 |
|
|
Building external |
0 |
0 |
0 |
3 |
1 |
0 |
0 |
0 |
0 |
1 |
5 |
|
|
Building internal |
0 |
0 |
0 |
4 |
6 |
0 |
0 |
0 |
0 |
1 |
11 |
|
|
Plumbing |
0 |
1 |
0 |
0 |
1 |
0 |
1 |
0 |
0 |
0 |
3 |
|
|
Carpentry |
0 |
0 |
3 |
11 |
13 |
0 |
0 |
0 |
2 |
1 |
30 |
|
|
Plastering |
0 |
0 |
0 |
11 |
5 |
1 |
0 |
1 |
0 |
2 |
20 |
|
|
Roofing |
0 |
0 |
1 |
21 |
18 |
2 |
3 |
7 |
1 |
5 |
58 |
|
|
Total per type |
74 |
108 |
46 |
91 |
64 |
12 |
21 |
13 |
8 |
22 |
459 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Total Work Orders per month raised |
|
324 |
294 |
234 |
416 |
317 |
283 |
226 |
266 |
262 |
318 |
2940 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|