COMHAIRLE CONTAE ÁTHA CLIATH THEAS
SOUTH DUBLIN COUNTY COUNCIL

MEETING OF TALLAGHT AREA COMMITTEE

Monday, October 18, 2021

QUESTION NO.9

QUESTION: Councillor T. Costello

"To ask the manager what process is in place to have maintenance issues resolved by AHB's if they are not responding in a satisfactory timeframe to tenants?".

REPLY:

Where a Local Authority (LA) property or scheme is managed and maintained by an Approved Housing Body (AHB) on behalf of the Council there will be a service level agreement between the LA & AHB detailing maintenance response times.  A service level agreement will include the following:

• The AHB will be responsible for all internal day-to-day repairs to the property
• If the AHB manages a multi -unit complex on behalf of the Council they have responsibility for the upkeep of communal areas
• SDCC, as owners, are responsible for all structural and major repairs
• The AHB will respond to all repair requests within its published response times i.e.

Emergency:            24hrs (target within 4hrs)

Urgent:                   5 Working Days

Routine:                 28 Working Days

General Inspection: 20 Working Days

If there is failure on the part of the AHB to discharge its obligations regarding maintenance and repair in accordance with the Service Level Agreement, reports can be forwarded to the Council for follow up with the relevant AHB. The Housing Department are currently preparing a list of all AHBs operating in the County with contact details for circulation to the elected members.