COMHAIRLE CONTAE ÁTHA CLIATH THEAS
SOUTH DUBLIN COUNTY COUNCIL
MEETING OF SOUTH DUBLIN COUNTY COUNCIL
Monday, October 11, 2021
QUESTION NO. 6
QUESTION: Councillor Carly Bailey
To ask the Chief Executive how many housing maintenance requests were made in 2019, 2020 and in 2021 to date and to ask how many requests were waiting less than one month, less than 6 months, less than 18 months and more than 18 months.
REPLY:
The Council categorises and responds to maintenance requests for repairs in accordance with the following guidelines:
|
CATEGORY |
TIMESCALE |
EXAMPLE |
|
Emergency |
1 – 5 working days |
Smoking Fuse Board, Burst water tank |
|
Urgent |
10 working days |
Leak under sink unit, Leaking roof |
|
Routine |
Up to 12 weeks |
Replace toilet cistern, Faulty radiator |
|
Cyclical |
1 – 7 years |
Gutter replacement, replacement hall door etc. |
The response may involve an initial inspection of the property to determine the exact nature of the works to ensure that the request is correctly categorised. Works are then either classified as response or cyclical and the maintenance request is closed out with works assigned to a particular response or planned maintenance programme. In addition, some maintenance requests received are deemed tenant responsibility at point of contact or following inspection and would not be repaired by our maintenance team or contractors.
The previous system for recording maintenance requests did not readily lend itself to analysis of specific maintenance requests actioned or outstanding as there was no capacity to link and track the associated work programmes within the system. However, the introduction of a new integrated housing system an 2021, together with a system upgrade in Quarter 4 2021, will greatly enhance reporting on maintenance requests and timeframes once the system is fully operational for all tenants and fully embedded in our maintenance staff work practices. The system will also provide tenants with the option of tracking the progress of their own maintenance requests through the Housing Online system which has recently commenced for a pilot group of tenants and will be extended to all tenants in the coming weeks.
Due to the Covid-19 pandemic, associated health and safety requirements and Government guidelines, only emergency/ urgent repairs were carried out by direct labour/contractors for an extensive period. Our housing maintenance operations have also recently been restructured to include a dedicated workstream focussed on our planned and cyclical maintenance programmes, supported by the recruitment of additional staff.
The table below outlines the monthly number of housing maintenance requests received 2019, 2020 and 2021:
|
Month/Year |
Jan 2019 |
Feb 2019 |
Mar 2019 |
Apr 2019 |
May 2019 |
Jun 2019 |
Jul 2019 |
Aug 2019 |
Sep 2019 |
Oct 2019 |
Nov 2019 |
Dec 2019 |
Total |
|
No. of Maintenance Requests |
2,007 |
1,423 |
1,353 |
1,435 |
1,366 |
1,129 |
1,448 |
1,244 |
1,486 |
1,662 |
1,721 |
1,266 |
17,540 |
|
Month/Year |
Jan 2020 |
Feb 2020 |
Mar 2020 |
Apr 2020 |
May 2020 |
Jun 2020 |
Jul 2020 |
Aug 2020 |
Sep 2020 |
Oct 2020 |
Nov 2020 |
Dec 2020 |
Total |
|
No. of Maintenance Requests |
1,964 |
1,776 |
1,283 |
813 |
951 |
1,457 |
1,497 |
1,339 |
1,389 |
1,487 |
1,603 |
1,196 |
16,755 |
|
Month/Year |
Jan 2021 |
Feb 2021 |
Mar 2021 |
Apr 2021 |
May 2021 |
Jun 2021 |
Jul 2021 |
Aug 2021 |
Sep 2021 |
Oct 2021 |
Nov 2021 |
Dec 2021 |
Total |
|
No. of Maintenance Requests |
1,703 |
1,633 |
1,107 |
1,400 |
1,248 |
1,247 |
1,223 |
1,344 |
1,361 |
|
12,266 |