COMHAIRLE CONTAE ÁTHA CLIATH THEAS
SOUTH DUBLIN COUNTY COUNCIL

MEETING OF SOUTH DUBLIN COUNTY COUNCIL

Monday, June 14, 2021

QUESTION NO. 6

QUESTION: Councillor T. Costello

To ask the Chief Executive how long is the current waiting time for processing of Housing List Applications.

REPLY:

Unfortunately due to our practice of accepting the submission and acceptance of incomplete forms by housing applicants during Covid restrictions many of which required follow-ups in relation to the submission of additional information and/or documentation, combined with additional factors including some short-term staff vacancies along with the transition to a new integrated housing system amidst staff on a roster of partially remote-working, the current processing times for social housing applications is averaging 12 weeks.   

The pending introduction of online application forms and processes including for social housing applications in the coming weeks as part of the integrated housing system is anticipated to reduce the turnaround time for processing applications.  Additionally, in advance of online application processes being introduced, the Allocations section will not be accepting incomplete applications - these will be returned to the prospective applicant to be re-submitted fully completed and with all relevant required documentation – which will allow a focus on processing completed applications to reduce processing times.