COMHAIRLE CONTAE ÁTHA CLIATH THEAS
SOUTH DUBLIN COUNTY COUNCIL
MEETING OF SOUTH DUBLIN COUNTY COUNCIL
Monday, January 13, 2020
MOTION NO. 12
MOTION: Councillor Teresa Costello
That this Council (or subcontractors working on their behalf) contact tenants when work has been approved to be carried out on their homes and sub contractor appointed to advise them on approximate date of when works will start.
REPORT:
Upon receipt of housing maintenance requests, our team will confirm that the person requesting the maintenance service is the tenant of the property and will request contact details along with details of the availability of access to the property during normal working hours. This information is then made available to the direct labour staff and/or contractors that are assigned to carry out the required works so that they call at an appropriate time.
Our maintenance policy clearly identifies the guide timeframes for works to be carried out depending on the category of works as follows:
| CATEGORY | TIMESCALE | EXAMPLE |
| Emergency | 1 – 5 working days | Smoking Fuse Board, Burst water tank |
| Urgent | 10 working days | Leak under sink unit, Leaking roof |
| Routine | 12 weeks + | Replace toilet cistern, Faulty radiator |
| Cyclical | 1 – 7 years | Leaking gutters, replacement hall door etc. |
If staff/contractors call but cannot gain access to the property, a calling card will be left at the property to advise the tenant to contact the housing maintenance team to arrange an alternative time.
When staff/contractors are repeatedly unable to gain access to a property, our Estate Management Officers or Tenant Liaison Officer may make contact with the tenant to facilitate access where necessary.