COMHAIRLE CONTAE ÁTHA CLIATH THEAS
SOUTH DUBLIN COUNTY COUNCIL

MEETING OF SOUTH DUBLIN COUNTY COUNCIL

Monday, July 08, 2019

QUESTION NO. 56

QUESTION: Councillor Joanna Tuffy

To ask the Chief Executive to give an update on fixyourstreet.ie including the extent of queries that come through this website to the Council and how they are dealt with and is this an increase or decrease on previous years, and if he will make a statement on the matter

REPLY:

Since the launch of the Fix Your Street online service in August 2011, South Dublin County Council has moderated the service for all local authorities. All queries logged on the website are routed to experienced and trained staff on the Council’s Customer Care Team, who act as moderators and attend to this on a daily basis whilst liaising with local authorities to verify matters relating to queries and to edit data related to same to ensure accuracy before publication on the website. Often this involves clarifications with local authorities on information related to location and other aspects of queries received. When queries are received that relate to South Dublin County Council, they are treated in the same manner as all customer contacts and added to the Council's customer care system for response from the relevant department.

The total number of queries received through www.fixyourstreet.ie in recent years is as below:

Year	Total Number
2019 (to the end of May)	2073
2018	5250
2017	5660
2016	6000

Based on a comparison of the number of queries received in 2019 and 2018 to the end of May, it is projected that approximately 5,000 will be received through the platform this year. The continued decrease in volume is not unexpected as local authorities move to an increasingly multi-channel customer service, such as out of hours phone service, social media and modern user-friendly websites.