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SOUTH DUBLIN COUNTY COUNCIL

MEETING OF SOUTH DUBLIN COUNTY COUNCIL

Monday, April 08, 2019

QUESTION NO. 2

QUESTION: Councillor Emma Hendrick

To ask the Chief Executive what progress has been made on Item ID: 57219 which was passed at the County Council meeting in March 2018.

REPLY:

The Council’s Customer Service Action Plan and Citizen's Charter sets out our Customer Service Standards and Complaints Handling System.

If tenants feel that they have been unfairly treated or are not satisfied with the Council’s decision on their complaint or the service they have received they can contact the Office of the Ombudsman. By law the Ombudsman can investigate complaints about any of the Council's administrative actions, decisions or procedures as well as any delays or inaction in our dealings with our tenants.  The Ombudsman's impartial, independent and free dispute resolution service is utilised by many Council tenants.