COMHAIRLE CONTAE ÁTHA CLIATH THEAS
SOUTH DUBLIN COUNTY COUNCIL
MEETING OF SOUTH DUBLIN COUNTY COUNCIL
Monday, February 11, 2019
QUESTION NO. 9
QUESTION: Councillor F. Timmons
To ask the Chief Executive for a report into what procedure is in place so Residents can report Anti-Social behaviour without fear of reprisal and intimidation and what supports SDCC have in place for such residents to protect them?
REPLY:
Complaints of anti-social behaviour and/or breaches of tenancy can be made by:
- Contacting our Estate Management team by phoning 01-414 9000, by e-mailing cccounter@sdublincoco.ie or by submitting a Customer Care Contact Form; or,
- Calling in to one of our Estate Management Clinics (details of venues, dates and times of clinics are available online here); or,
- Completing our Anti-Social incident report form and returning this form to our Customer Care Centres in County Hall, Tallaght or Clondalkin Civic Offices; or
- Using the Freephone number 1800 200 245 to leave a message with relevant details.
In accordance with our Anti-Social Behaviour Strategy, we will respond to all complaints within 5 working days (serious cases will be prioritised) and commence an investigation into complaints received within 10 working days.
All complaints relating to anti-social behaviour and/or breaches of tenancy will be dealt with by our team of Allocations Support/Anti-Social Officers in a confidential manner subject to law.