COMHAIRLE CONTAE ÁTHA CLIATH THEAS
SOUTH DUBLIN COUNTY COUNCIL
MEETING OF SOUTH DUBLIN COUNTY COUNCIL
Monday, December 10, 2018
QUESTION NO.10
QUESTION: Councillor C. O'Connor
To ask the Chief Executive to confirm what arrangements are in place to deal with emergency calls through the Christmas Season period; will he give advice as to how calls may be made; will he give assurances in respect of the services available through the period and will he make a statement.
REPLY:
During the Christmas period South Dublin County Council Civic Offices will be closed from 12 noon on the 24th Dec 2018 and will re -open to the public at 9am on the 2nd Jan 2019. The emergency Out of Hours telephone service for the Council is provided by CallPageboy Call Centre Services. Anyone wishing to report such an urgent matter can ring the Council's number 01-4149000 which will divert to the out of hours service when the offices are closed. All calls to this number will be logged and recorded. Pageboy received a total of 312 phone calls during this period last year.
Any emergency requests during this period will in the first instance be directed through the pageboy service to the relevant SDCC staff on call for investigation/ decision on response and works required.
Public Realm will maintain a skeleton staff on duty on the 3 normal working days between Christmas and New Year dealing primarily with town/village cleaning and litter bin emptying. Public Realm on-call crews will be available to deal with emergency situations at all times over the holiday period.
Roads: The normal emergency response will be available over the Christmas period. One team north and south of the county will be on call 24/7. Calls should be made to the out of hours Emergency Number.
Water & Drainage on-call crews will be available to deal with emergency situations at all times over the holiday period.
Housing Department: The Housing Maintenance Depot will close on the 24/12/18 and reopen on 02/01/19, please be advised that there is an on call rota in place for Housing Maintenance staff over this period. Housing Maintenance Emergency requests for this period will in the first instance be directed through the Emergency Out of Hours Number and in turn to the relevant Foreman of Works on call for investigation/ decision on works required. One team north and south of the county will be on call 24/7.
The 2018-2019 Winter Maintenance Plan was presented to all the ACM’s by the Road Maintenance Department. The Winter Maintenance Plan includes information the 7 gritting routes and also on salt barns, salt bins etc.
The 7 gritting routes and the associated gritting truck can also have a snow plough attached if this is required, information on the routes are available at the link below, the link to the national winter ready web site is also below.https://www.sdcc.ie/en/services/transport/winter-weather-info/
South Dublin County Council will continue to provide information to citizens through weather events on all available social media including our website (www.sdcc.ie ), facebook and twitter.
There is also some information that may be useful on https://www.winterready.ie/en