COMHAIRLE CONTAE ÁTHA CLIATH THEAS
SOUTH DUBLIN COUNTY COUNCIL

MEETING OF TALLAGHT AREA COMMITTEE

Monday, November 26, 2018

MOTION NO. 17

MOTION: Councillor D. Richardson

"That this Committee asks the Chief Executive to report on the current emergency call out for families whose heating systems breakdown; currently some residents are told it can take up to ten days for call out.  This is not acceptable in the current cold climate." 

REPORT:

"Maintenance requests are received from a variety of sources:

1. Phone
2. Customer Care Counter
3. Post
4. Email
5. Pageboy
6. Public Representative
7. Clerk of work / Foreman of Works

If the maintenance request relates to an issue that is the responsibility of the Council a Maintenance Request Form (MRF) is raised following contact.  The tenants contact number and availability is recorded on the MRF. The tenant is advised of timeframes when logging initial maintenance request.

The maintenance depot categorises requests on a daily basis the MRF's as follows, emergency 1-5 workings days, Urgent up to 10 workings days, Routine 12 weeks +, Cyclical 1-7 years. 

Heating system breakdown maintenance requests fall within the Urgent maintenance category however the Council endeavour to have a Heating Contractor for repairs to a Heating System visit a tenant as soon as possible from receipt of complaint.  Depending on the level of calls received at any particular period of time the response times may vary but heating calls are dealt with within the 10 day timeframe depending on the Contractor being able to gain access to the property when they call.  Housing Maintenance endeavour to prioritise those tenants who are elderly or if someone has severe medical needs in the home for repairs to heating systems.  Since January 2018 to date Housing Maintenance have received 4414 requests for works to heating systems."