COMHAIRLE CONTAE ÁTHA CLIATH THEAS
SOUTH DUBLIN COUNTY COUNCIL
MEETING OF SOUTH DUBLIN COUNTY COUNCIL
Monday, February 12, 2018
QUESTION NO.17
QUESTION: Councillor C. O'Connor
To ask the Chief Executive if he will present a report on the out of hours emergency service which operated over the Christmas period; will he list the type of calls received and will he also state if there are any proposals to implement any changes in the system at Christmas 2018.
REPLY:
During the Christmas period, South Dublin County Council contracted an Out of Hours service provider, ‘Pageboy’, who took calls from the public for the Council from 1pm on 22nd December 2017 up to 9am on Tuesday 2nd Jan 2018, when the Council offices reopened. The service provider would produce daily and weekly reports on all calls received whilst directly contacting designated Council employees who were 'on call' for emergency situations during this period. The cost of providing the extra Christmas cover came to €861 (including VAT). Call Pageboy are the provider of the Council’s out of hours service throughout the year.
Pageboy received a total of 312 phone calls during this period, as outlined below:
|
South Dublin County Council Out of Hours Phone Calls 22/12/17 – 01/01/18 |
|
|
Council Section |
Number of Calls |
|
Drainage |
32 |
|
General |
27 |
|
Housing |
170 |
|
Parks |
4 |
|
Roads |
18 |
|
Water Services |
45 |
|
Call relating to location situated outside SDCC jurisdiction |
14 |
|
Burial queries |
2 |
The out of hours service is due to be tendered during 2018 but it is not envisioned that that the requirements for the service over Christmas would be changed.