COMHAIRLE CONTAE ÁTHA CLIATH THEAS
SOUTH DUBLIN COUNTY COUNCIL

MEETING OF SOUTH DUBLIN COUNTY COUNCIL

Monday, February 12, 2018

QUESTION NO.4

QUESTION: Councillor S. Holland

To ask the Chief Executive whether any quality control checking is carried out following completion of a housing maintenance request by a contractor.  Please outline the maintenance procedure from end to end. 

REPLY:

Maintenance works within a Council owned dwelling is divided into 2 areas, those requests which South Dublin County Council are responsible for and those requests which are deemed tenants responsibility.  These items are listed in the appendix to the tenancy agreement which a tenant/s sign on being allocated a property and are also published on the Council's website.

When a maintenance request is received via telephone, Customer Care System or in writing, the request if deemed to be an area of responsibility for South Dublin County Council is logged on the Housing Maintenance system for the attention of the Depot.  Maintenance requests are categorised on a daily basis in the following categories, Emergency (1-5 days) Urgent (1-10 days) and Routine (over 12 weeks).  Once categorisation of the maintenance request has been completed these works are then issued to the Foreman of Works, Contractors or Direct Labour crew depending on the maintenance request to hand for works/inspections to be carried out.

All maintenance works undertaken by Contractors on behalf of South Dublin County Council are monitored on a regular basis by the team of Housing Maintenance Foremen.  When works sheets are received from the Contractors to confirm completion of a works task the Clerk of Works and/or the Foreman of Works for the Area will inspect the works undertaken before certifying works for payment.

The Council is currently progressing the Business Transformation programme within the Housing Department which will add considerable to the area of quality control together with other efficiencies and customer service enhancement.