COMHAIRLE CONTAE ÁTHA CLIATH THEAS
SOUTH DUBLIN COUNTY COUNCIL
MEETING OF SOUTH DUBLIN COUNTY COUNCIL
Monday, January 11, 2016
QUESTION NO.6
QUESTION: Councillor C. O'Connor
To ask the Chief Executive if he would present a report on the operation of the Council's emergency service during the 2015 Christmas Season; will he give details of the calls received and the nature of problems that were reported and will he also state if any lessons had been learned for the 2016 Christmas emergency service.
REPLY:
In advance of the offices closing on the 24th December 2015 and re- opening on Monday 4th January 2016, notices will be placed on the Council website, Citizen’s Newsletter and telephony systems advising members of the public that the offices are closed during this period. Additional information was also be provided regarding the Council’s Emergency/ Out of hour’s service number: 01- 4574907.
Each service department will have a number of staff who are rostered over the holiday period to be ‘on call’ to deal with emergencies. Each service department defines in advance what calls are deemed an emergency and only these calls are forwarded by the call centre staff to the relevant council staff ‘on call’.
The number of calls received by the out of hours/emergency service last year for the Christmas and New Year 2014/2015 are detailed below by category:
| Drainage | 39 |
| General | 17 |
| Housing | 131 |
| Parks | 11 |
| Roads | 9 |
| Water Services | 33 |
| Call Outside of SDCC Jurisdiction | 15 |
| Grand Total | 255 |