COMHAIRLE CONTAE ÁTHA CLIATH THEAS
SOUTH DUBLIN COUNTY COUNCIL

MEETING OF LUCAN AREA COMMITTEE

Tuesday, May 26, 2015

QUESTION NO. 3

QUESTION: Councillor G. O'Connell

"To ask the Chief Executive for a report on the operation of the FixYourStreet and the handling of complaints/requests for service by members of the public within this Local Area Committee as many people complain that such representations seem to go unattended to and question the viability and relevance of the system?"

REPLY:

Since the launch of the Fix Your Street online service in August 2011, 2850 reports relating to the Lucan/Palmerston Area have been logged on www.fixyourstreet.ie up to the 20th May 2015. Please see breakdown by category below:

Lucan/Palmerston EDs
Category	Count
Graffiti	145
Leaks and Drainage	138
Litter and Illegal Dumping	937
Road and Path Defects	611
Street Lighting	649
Tree and Grass Maintenance	370
TOTAL	2850

A more comprehensive breakdown by electoral area for the Lucan/Palmerston area is provided as an attachment to this report.

There is a 48 hour response commitment in the Programme for Government for an acknowledgement to be issued by the Council to the customer. Due to the scheduling of works programmes, the work required may however be carried out at a later date. In these cases a commitment date is recorded on the system and a further update will issue on or before that date advising the customer of the scheduling of the work programme. For example, a member of the public can log an issue and they will receive an acknowledgement within the 2 day framework; however the works department may add this request to a future works programme schedule for completion at a later date, which in the instance of tree pruning for example can in general only take place at certain times of the year. These requests received through 'Fix Your Street’ are then captured with a commitment and tracked within the Council's Customer Care System.

A new email facility was added to the site in May 2014, whereby notifications are now issued to those customers who submit an email address. These notifications issue each time there is an update to the reports. Not all customers give their email address and those who don’t supply an email address can’t be contacted directly with updates. However the website will continue to be updated once the Council works department responds. If a customer checks back on the ‘fixyourstreet’ site over the 24 hours post logging their report, they should see their report listed. Once moderated those reports will be available for viewing on www.fixyourstreet.ie