COMHAIRLE CONTAE ÁTHA CLIATH THEAS
SOUTH DUBLIN COUNTY COUNCIL

MEETING OF CLONDALKIN AREA COMMITTEE

Wednesday, April 15, 2015

MOTION NO. 7

MOTION: Councillor B. Bonner

That this Committee requests the Chief Executive to present a report on the operation of the fix your street service and the extent to which it is used by residents of the Clondalkin area.  Could the following issues be addressed please.

1. How often has the fix your street service been used by residents in Clondalkin area?

2. How often has action been taken as a result of information entered on the fix your street service?

Residents have remarked that there is no feedback provided by the fix your street service.  This pertains to immediate feedback, when the user has inputted the query.  Users have commented that it is difficult to know if their query has been received.

The second issue pertains to feedback on what is being done to address the issue inputted into the system.  Users say there is no feedback as to whether the street in question is to be actually fixed!

Could the report also deal with the issue of both types of feedback please.

REPORT:

Since the launch of the Fix Your Street online service in August 2011, 1379 complaints relating to the Clondalkin Area have been logged on www.fixyourstreet.ie .

Clondalkin EDs (x6)
Category	Count
Graffiti	47
Leaks and Drainage	67
Litter and Illegal Dumping	523
Road and Path Defects	281
Street Lighting	234
Tree and Grass Maintenance	227
TOTAL	1379

Please see the breakdown by category above:

A more comprehensive breakdown by electoral area and a map of the reports for the Clondalkin area are provided as attachments to this report.

There is a 48 hour response commitment in the Programme for Government for an acknowledgement to be issued by the Council to the customer. Due to the scheduling of works programmes, the work required may however be carried out at a later date. In these cases a commitment date is recorded on the system and a further update will issue on or before that date advising of the scheduling of the work programme. For example, a member of the public can log a report for tree pruning and they will receive an acknowledgement within the 2 day framework; however the work may be added to a future works programme for completion at a later date, which in the instance of tree pruning can in general only take place at certain times of the year. These requests received through 'Fix Your Street’ are then captured with a commitment and tracked within the Council's Customer Care System.

A new email facility was added to the site in May 2014, whereby notifications are now issued to those customers who submit an email address. These notifications issue each time there is an update to the reports. Not all customers give their email address and those who don’t can’t be contacted directly with updates. However the website will continue to be updated once the Council responds.If a customer checks back on the ‘fixyourstreet’ site over the 24 hours post logging their report, they should see their report listed. Once moderated those reports will be available for viewing on www.fixyourstreet.ie

The Council can assess a system modification in terms of the confirmation update once reports are submitted however as of now unless the end user is being told by the site that there is a problem with the report (i.e. a missing field or location), then they can rest assured that fixyourstreet is accepting reports.