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SOUTH DUBLIN COUNTY COUNCIL

MEETING OF SOUTH DUBLIN COUNTY COUNCIL

Monday, February 09, 2015

QUESTION NO. 20

QUESTION: Councillor C. O'Connor

To ask the Chief Executive to present a report on the operation of the Council's emergency Christmas services; will he confirm the number of calls received from the public in that regard and will he also confirm if he has any plans to change the system next Christmas?

REPLY:

In advance of the offices closing on the 24th December and re- opening on Friday 2nd January, notices were placed on the Council website and telephony systems advising members of the public that the offices were closed during this period. Additional information was also provided regarding the Council’s Emergency/ Out of hour’s service number:  01- 4574907.

Each service department had a number of staff who were rostered over the holiday period to be ‘on call’ to deal with emergencies.  Each service department defines in advance what calls are deemed an emergency and only these calls are forwarded by the call centre staff to the relevant council staff ‘on call’.

The number of calls received by the out of hours/emergency service is detailed below by category:

Drainage	39
General	17
Housing	131
Parks	11
Roads	9
Water Services	33
Call Outside of SDCC Jurisdiction	15
Grand Total	255

 The Council has no plans at present to change this system for the Christmas/New Year Arrangements 2015/2016.