COMHAIRLE CONTAE ÁTHA CLIATH THEAS
SOUTH DUBLIN COUNTY COUNCIL

MEETING OF SOUTH DUBLIN COUNTY COUNCIL

Monday, July 14, 2014

QUESTION NO.15

QUESTION: Councillor Martina Genockey

To ask the Chief Executive to explore the possibility, in association with the staff, of introducing service level agreements for tenants needing repairs in their council homes whereby various repairs would be assigned a timeframe in which they should be carried out. This service level agreement would be then implemented when repairs are reported by tenants and agreed necessary by council staff.

REPLY:

When allocated a Council dwelling tenants sign a Tenancy Agreement which lists the items they are responsible for maintaining in that dwelling. These are generally non structural items as well as glass etc. Structural items are the responsibility of the Council. These items include roofs, heating, electrical, drain clearances, floods, leaks etc. The tenant is given a copy of their signed Tenancy Agreement at allocation stage

Each item of Council responsibility is categorised in relation to the severity of it repair and a time scale is indicated in relation to the response time in which we will repair it.   This information can be found on the Council website @ www.sdcc.ie

Listed blow is a list of the various categories and timescales for work which is the responsibility of the Council

CATERGORY	TIMESCALE	EXAMPLE
Emergency	1-5 days	Electrical, burst pipes, fire, storm damage, drain clearances
Urgent	10 working days	Heating, pluming, leaks
Routine	12 weeks plus	Replace toilet cistern, repair to windows/doors & external locks – work of a general nature
Cyclical	1-7 years	Leaking gutter, replacement of front/back door, individual windows, external painting.

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