COMHAIRLE CONTAE ÁTHA CLIATH THEAS
SOUTH DUBLIN COUNTY COUNCIL

south dublin county council crest

MEETING OF SOUTH DUBLIN COUNTY COUNCIL

Monday, February 11, 2013

QUESTION NO. 2

QUESTION: Councillor M. Devine

To ask the Manager if there are any provisions in place allowing for a review of the performance of Greyhound since the company took over the waste collection function of the County. Also to ask the Manager if there were any provisions in the contract which allows Greyhound to implement a charge for recycling bags as recently introduced?

REPLY:

South Dublin County Council ceased it's involvement in the waste collection business at the end of March 2011. Services are now provided exclusively by the private sector. The Council has no further involvement in these services.

As with any private business, standards and quality of performance in customer service and price are a matter for the companies involved and their customers. Consumers are protected under Consumer Rights arrangements and should consult the National Consumer Agency for advice and information. Consumers also have a range of service provider options to chose from should they become unsatisfied with the service being provided.