COMHAIRLE CONTAE ÁTHA CLIATH THEAS
SOUTH DUBLIN COUNTY COUNCIL

MEETING OF SOUTH DUBLIN COUNTY COUNCIL

Monday, October 08, 2012

QUESTION NO.20

QUESTION: Councillor D. Looney

To ask the Manager for an update on user and Council statistics related to the fixyourstreet.ie site since its inception; to ask what upgrades are planned to the site; to ask when it is planned to take the site out of beta testing; and to make a statement on the matter.

REPLY:

The site usage statistics for visitors to the fix your street site are as follows;

for the last month: September 2012.

• Visits: 3,643 (2,528)

• Unique Visitors: 2,394 (1,538)

• Pageviews: 17,038 (12,439)

• Pages / Visit: 4.68 (4.92)

• Avg. Visit Duration: 00:04:00 (00:03:56)

First year of operation statistics. August 2^nd 2011 to August 2^nd, 2012

• Visits: 42,596

• Unique Visitors: 25,354

• Pageviews: 200,032

• Pages/Visit: 4.7

• Avg. Visit Duration: 00:04:07

Cumulative to Date (2^nd August 2011, to 1^st October 2012)

• Visits: 48,546

• Unique Visitors: 28,631

• Pageviews: 228,337

• Pages / Visit: 4.70

• Avg. Visit Duration: 00:04:06

Reports logged statistics

At October 1^st, 2012, 9:23am there were;

• 4481 reports in total recorded on fix your street

• 8,107 responses & comments recorded on fix your street

• 7260 responses issued on the site by SDCC

The activity for South Dublin County Council - totalling 3,556 reports is broken down by category as per the following table:

Data Table	1st October
Grafitti	320	9.00%
Leaks & Drainage	168	4.72%
Litter & Illegal Dumping	1007	28.32%
Road or Path Defacts	856	24.07%
Street Lighting	697	19.60%
Tree and Grass Maintenance	508	14.29%
	3556

 

The average response to reports via the site (All Counties) for the last month is 1.4 days as per available data.

71.57% of all reports logged within the last month received an official response in under 1 working day.

Note: the data available allows for a time to first response to be calculated which is the commitment in the programme for government

Incident/Report status

Current figures as of September 3^rd indicate the following activity:

• 3,336 reports are closed and completed (where works have been completed, the work was for a LA not using fix your street and they were advised of it, or where there are works which are not our responsibility such as Graffiti cleaning at a private property).

• 482 reports closed but where commitments have been entered into by the LA’s to undertake work as part of a scheduled piece of activity (the tree pruning programme, resurfacing programmes, etc..)

• 334 are presently open awaiting action (normally handled same working day)

• 332 are open and in progress

• 0 Awaiting Processing

Other Local Authority Engagement and Readiness

Dublin City Council went live on 16^th of May, 2012.

Galway County Council has gone live on 1^st June, 2012.

Fingal County Council went live on 10^th of September, 2012

Kildare County Council went liveon 19^th of September, 2012

For Councils other than South Dublin County Council, Dublin City Council, Galway County Council, Fingal County Council and Kildare County Council, SDCC simply moderates reports destined for these Councils as if they were our own – removing personal details if present/forwarding same to the other Council’s designated customer care point, deleting spam, removing obscenities if present, and applying normal moderation activity.

We understand Dún Laoghaire-Rathdown County Council and Westmeath County Council will be ready to go live in the near future with the fix your street service.

Seminars

Three seminars have been taken place for Local Authorities. These took place at the offices of South Dublin County Council during December 2011, February 2012, and June 2012. A total of 79 (62) representatives of local authorities, both technical and non technical participated in the seminars to date. This attendance represents all but 5 Local Authorities.

Two further seminars are being organised during October. This will address those integrating their own customer care systems (as with previous occasions) and those authorities who have no customer care systems.

Governance

The project is now designated as a shared service initiative through the LGER PMO. A governance structure is identified as a deliverable of the project prior to end of 2012.

Irish Language version of fixyourstreet

The Irish version of the fixyourstreet site, http://www.deisighdoshraid.ie/ went live on Wednesday 14^th March, 2012 and is fully integrated with fixyourstreet.

Mobile Apps

The Android Smartphone app has gone live on the Google Play store and is fully integrated with the fix your street web site and ancillary services. The iPhone app has been updated and is undergoing iterative testing

Partner API

A partner api has been developed based on the local authority extended api, but differs significantly in terms of the freedom (or lack of) to publish directly to the site. A service known as “fix my area” has already put the partner api into action and are delivering targeted services to the customers via the fix your street infrastructure. This is in line with the fix your street policy on open data.

Upgrade of fix your street

The first significant upgrade of the underlying open source technology platform (Ushahidi) is under way. This involves reworking the theme of the site, and extensive testing of the extended api, partner and public api, and the mobile apps. It will bring new functionality to the site and a revised user experience.

Beta Status

It is intended for the site to remain in beta status while all local authorities adopt the service. While in practical terms the site itself is stable and works without difficulty the beta status recognises that each authority take on may have its own individual challenges depending on the variety of technology used.

Next steps

• Continue within the framework of the LGER Project Initiation Document

• Update the underlying Ushahidi technology.

• Develop a national response charter

• Deploy iPhone Smartphone app

• Continue with support for existing and new authorities coming on board.

• Develop non CRM facilities.