COMHAIRLE CONTAE ÁTHA CLIATH THEAS
SOUTH DUBLIN COUNTY COUNCIL

south dublin county council crest

MEETING OF SOUTH DUBLIN COUNTY COUNCIL

Monday, February 13, 2012

QUESTION NO.4

QUESTION: Councillor B. Bonner

To ask the Manager how successful is the fix your street initiative?  Are customers using it on an ongoing basis?  Some residents have said to me that they didn't get feedback on their items and wondered if they had in fact submitted their items correctly.

REPLY:

Fix your street has been strongly supported by the public since the site went live in August 2011.  396 reports on issues in the South Dublin County Council area were received through FYS since 1st January 2012.  

Customers report on non emergency issues including Graffiti, Litter and Illegal Dumping, Tree and Grass Maintenance, Leaks and Drainage, Street Lighting and Road and Path defects. At January 30, 2012, there were 2108 reports recorded in total and 3554 responses issued on the site by Council staff.

We have a commitment to respond to reports from residents within two days of their submission.  This response informs residents of the action being taken.  In a large number of cases this action is carried out within a short timeframe. In cases where the work must be integrated into a works programme and the timeframe for resolution is longer, the customer is informed in our response.  

Regular comments such as ‘excellent work’ and ‘work done thanks ‘are posted by  residents.  We are not aware of any feedback regarding difficulty using the site, but any such problems will be resolved for users if they contact  info@sdublincoco.ie or telephone a Customer Care representative at 01/4149000.

Fix your street continues to operate in the South Dublin County area, other Local Authorities countrywide have been in touch regarding training and information on the initiative. Arrangements are being made for Dublin City Council to commence using the site and they expect to go live shortly.

This initiative, its processes and the visibility of the responses has focused the teams in the operational departments and has had a positive impact overall.   Reporting has been built to make it easy to monitor and resolve problems in areas with specific issues such as graffiti, illegal dumping, road conditions and street lighting.

A smart phone application to facilitate easy upload of photographs to the site will be available shortly.