COMHAIRLE CONTAE ÁTHA CLIATH THEAS
SOUTH DUBLIN COUNTY COUNCIL

MEETING OF SOUTH DUBLIN COUNTY COUNCIL

Monday, February 14, 2011

QUESTION NO. 10

QUESTION: Councillor W. Lavelle

To ask the Manager to report on recent meetings with the council’s green bin contractor regarding service problems that arose during the adverse weather condition in December/January?

REPLY:

The Council's green bin contractor encountered severe difficulties in maintaining fortnightly green bin collections during December due to adverse weather and road conditions, resulting in some areas not receiving a collection on their scheduled day.  While the contractor attempted to reschedule collections in the days following any missed collections, it was not possible to do so in all cases with the uncertainty of conditions making it difficult to plan for additional collections.   However, where possible updates were provided on the company website and by their customer care phone line.  The contractor continued the time period for acceptance of additional side waste to the week ending 14th January and also provided additional operatives to trucks to address backlogs of recyclable materials.

However, a meeting between officials from the Dublin Local Authorities and senior representatives from the contractor to address the issues that arose took place on 13th January and, in particular, the following items were discussed: the need for improved communications by Greyhound to customers in relation to missed collections and the need for improved contingency arrangements where collections are missed.  It is expected that this will result in improvements from the contractor in future and it will be kept under review.