COMHAIRLE CONTAE ÁTHA CLIATH THEAS
SOUTH DUBLIN COUNTY COUNCIL

MEETING OF RATHFARNHAM AREA COMMITTEE

Tuesday, May 11, 2010

MOTION NO. 5

MOTION: Councillor C. Keane

"To ask the Manager for an up to date report on the current situation re bin collection in the Rathfarnham area

(a)  to state how many customers have not had their bins chipped to date

(b)  to state how many customers queries from the Rathfarnham area have not been satisfactorily completed to date – i.e. queries still outstanding?"

REPORT:

The advance credit system is now firmly embedded throughout the County and is operating very satisfactorily.

Some 269 households in the Rathfarnham area that were previously on the Council's database of waste collection customers have not had their bin registered for the advance credit system.    While a small number of these customers are possibly still customers of the Council's refuse collection service it is likely that the majority do not use the Council's service as all customers (apart from those making contact most recently) that have contacted the Council with regard to bin registration have been called to by either depot staff or contractors.

There are in the region of 70 open customer queries relating to refuse collection issues (missed collections, replacement card requests, registration queries, account queries etc.) in the Rathfarnham area at present, all of which have been received in the last week or so.