COMHAIRLE CONTAE ÁTHA CLIATH THEAS
SOUTH DUBLIN COUNTY COUNCIL

MEETING OF TALLAGHT AREA COMMITTEE (1)

Monday, March 15, 2010

MOTION NO. 6

MOTION: Councillor S. Crowe

Cathaoirleachs Business

That this Committee calls on the Manager to give a report on how many houses have been effected by the backlog in registering and chipping of grey bins and calls on him to give an approximate timescale for the current waiting time of a customer in this Committee area and outline if some areas have to wait longer than others.

REPORT:

Since exclusive operation of the advance credit system for waste collection charges commenced on 1st February, in excess of 4,700 bins throughout the County have been chipped, re-chipped, inspected by contractors in addition to depot staff.  These have been done on foot of database information and customer requests.

In addition, the Environment Department has issued in excess of 9,000 replacement cards to Customers.

The general timescale for the Environmental Services Department dealing with a new request from the initial report of an unregistered bin is approximately 4-6 working days as this involves a processing of checking and verifying customer information, inclusion on list for referral to contractor, printing batches of labels, advance contact by contractors once work is planned, a call out to the customer and finally uploading the bin details to our customer database.

There is no prioritisation of customers in one area over another but if contractors or depot staff are in a particular area on a given day they may be in a position to deal with queries slightly quicker than the timeframes above as it may be more practical and efficient to do so.