COMHAIRLE CONTAE ÁTHA CLIATH THEAS
SOUTH DUBLIN COUNTY COUNCIL

south dublin county council crest

MEETING OF TALLAGHT AREA COMMITTEE (1)

Monday, March 16, 2009

MOTION NO. 7

MOTION: Councillor C. King

"That this Committee calls on the Manager to state why residents of Mount Venus Road have received no green bin service for the entire month of January and to provide a committment from the contractor that this situation does not arise again save a severe snow storm or similar extraordinary event".

REPORT:

Greyhound Recycling & Recovery commenced the contract for the green bin collection service for the Dublin Region on 1st January 2009. This contract is managed by Dublin City Council on behalf of the four Dublin Local Authroities. Unfortunately, in the lead up to the transition of contractor, the previous contractor appeared to downscale their operations resulting in missed collections throughout the County. The consequent backlog of green bins to be collected impacted on Greyhound's service provison and when combined with teething problems for Greyhound this resulted in some householders not receiving a satisfactory service.   Senior management in Greyhound attended ongoing meetings to discuss the various aspects of their performance after the commencement of teh contract and committed to improving the service levels and rectify specific issues raised.  Improvements were subsequently seen in the service level as a result of this and collections that were missed have for the most part now been provided.  In addition, a designated contact person has been appointed by Greyhound to liaise specifically with South Dublin County Council on issues arising in the County. 

Mount Venus Road experienced problems as a result of the above issues but also were affected by adverse weather conditions during the period when the contractor caught up on most missed collections. The service has now been restored to normal levels for the residents there and, while it is regrettable that these problems have arisen, Greyhound have and will continue to be taken to task where issues arise with a view to ensuring that the expected high standards of service are provided to customers going forward.